Services / AI & Automation
AI Chatbots & Virtual Assistants
A chatbot trained on your actual answers — not a generic assistant guessing at your business.
Sound familiar?
- The same five questions land in your inbox or DMs every single day
- Customers message you at 11pm and don't hear back until 9am
- Your team's focused work keeps getting fragmented by support pings
- You've genuinely considered hiring a part-time person just to keep up with messages
Built on your real documentation, FAQs, and past support conversations, so it answers the way your team actually would — including knowing when to say "let me get a person" instead of guessing at something it shouldn't answer alone. The point isn't to replace your team; it's the instant, accurate answer a customer gets at 11pm on a Saturday, so your team walks into Monday without a backlog of the same five questions, and only ever steps in for the one that genuinely needed a human.
What's included
- 01Trained on your own docs, FAQs, and past conversations — not a blank general model
- 02Multi-intent handling: support questions, sales questions, and qualification, in one flow
- 03A defined handoff to a real person for anything outside what it knows
- 04Deployed where your customers already are — site chat, WhatsApp, Instagram, or email
- 05Multilingual support if your customers need it, not just English by default
- 06A monthly report on what it answered well — and what it couldn't, so the gaps get fixed
Where this fits
For the business side of things, not the book itself — this is scoped around your workflows, your tools, and your customer-facing systems, and runs independently of any writing or publishing project you have with us.
Ownership & confidentiality
- You keep 100% of copyright and royalties on everything delivered.
- An NDA is signed before any of your material is shared, including on the intro call.
Reference specs
Illustrative, not a quote.
Book a free automation audit
A real look at your actual workflow and an honest read on whether this is worth automating yet — not a generic sales pitch.
Book my free auditQuestions about ai chatbots & virtual assistants
Will it just make things up if it doesn't know the answer?▸
It's built to answer only from what you've actually given it and to say "let me get a person" outside that — that boundary is part of the build, not an afterthought.
Should customers know they're talking to a bot?▸
Yes — it identifies itself as automated. Trying to pass it off as a person tends to backfire the moment someone asks it something it can't answer, and it's a trust issue we'd rather avoid on your behalf.
What happens when it gets something wrong?▸
You'll see it in the monthly report, and that gap gets closed by adding the real answer to what it's trained on — the same way you'd correct a new hire.
Does it actually work on WhatsApp and Instagram, or just a website widget?▸
Both, and email too — the channel is scoped up front to wherever your customers actually message you, not wherever's easiest to build.
How much documentation do we need to hand over to get started?▸
Whatever you already have — a help center, old support tickets, an FAQ page — is usually enough to start. If it's thin in places, we'll tell you plainly rather than let the bot guess in the gap.
How an automation project actually runs
Four steps, the same for every service in this category — so you know exactly what happens between the free call and the day it goes live.
Discovery call
A free call to learn your actual workflow, tools, and what's really costing you the most time — not a generic intake questionnaire.
Scoped proposal, fixed price
A written proposal with a defined scope and a fixed price, before anything gets built. No hourly meter running quietly in the background.
Build, connect, and test
Built against that scope and run alongside your current process first, so a problem surfaces in testing — never in front of a customer.
Launch, handover & support
A real handover once it's live — documentation, a walkthrough, and a defined support window — not a disappearing act the day it ships.